Chirpy LLC ("Chirpy", "we"), a Florida limited liability company doing business as Chirpy Delivery, runs a food and local-store ordering and delivery service in Miami Beach, Florida, through WhatsApp and chirpyway.com. This policy explains what we collect, why, and who helps us.
Customers
- What we collect: your WhatsApp number, the messages, voice notes and photos you send us, your orders (items, totals, tip, delivery address, notes), your ratings and comments, and payment confirmations. We never store card numbers: Chirpy never asks for your card number in chat (cards are entered only on Stripe's page, checkout.stripe.com), and if you type one in our chat we delete it before the message is saved.
- Optional extras: a profile photo if you add one, and an email address or Google account if you link one to sign in on our website.
- Why: to take, price, deliver and support your orders, send you order updates, and remember your usual orders and saved address so reordering is quicker and our suggestions fit what you like.
- Who sees what: the restaurant or store sees your first name, items and notes. Your driver sees your name and delivery address. We don't give either of them your phone number; messages between you go through Chirpy.
- Leave-at-the-door orders: the driver takes a photo of your order at your door, and we send it to you.
- Alcohol and tobacco: before your first order with these items we may ask you to verify your ID with a selfie through Stripe Identity. We receive only whether you're 21 or older and your verified name, not your ID images. Your driver also checks your ID at the door.
Drivers
- Your phone number, name, email, vehicle and the deliveries you make, with your ratings and pay. Your profile photo, and photos you send while working (receipts, orders left at a door).
- Identity check (Stripe Identity): you scan a photo ID and take a live selfie on Stripe's page. We receive your verified name and date of birth, not the images or face data.
- Background check (Checkr): with your separate written consent, Checkr prepares a background report. We receive the result and the report to decide on your sign-up, as the Fair Credit Reporting Act allows.
- For car drivers, the details we read from your insurance card (insurer, name, expiry). Ratings screenshots from other apps you choose to send, and what we read from them.
- Your agreement, signed through DocuSign.
- Location during a job: while you have an active job and the driver app is open, the app shares your live location with Chirpy every few seconds. The customer of that order sees it on their tracking page, and the Chirpy team sees it on its map. Sharing stops when the job ends, and the position saved on the order is cleared once it's delivered or cancelled. Your last shared position stays on your driver record for the team's map. We don't track you when you don't have an active job.
Restaurants and stores
Business and owner contact details, menus and prices, orders and payouts, ratings and feedback, licenses you share with us, your public Google rating, photos of your store and dishes, and your signed agreement. If you connect Square, we exchange orders and menu items with your Square account.
Signing in on our website
You sign in with WhatsApp, or with a Google account or email address you linked to your WhatsApp number. We keep a saved session in your browser (up to 60 days, unless you log out) and a record of which devices are signed in, so you can log out everywhere. Sign-in links by email are sent through Resend.
Automated processing
Messages, voice notes, menus and photos you send are processed with automated tools, including AI (Anthropic's Claude), to understand them and reply. Voice notes are turned into text. Final decisions on driver and store sign-ups are made by a person.
Service providers
These companies handle data on our behalf, under their own terms and privacy policies:
- Meta (WhatsApp Business Platform): messages.
- Google (Firebase and Google Cloud): storing data, running the service and the website, turning voice notes into text, Google ratings, and Google Sign-In when you choose it. Map links open in Google Maps.
- Anthropic: AI processing of messages, menus and photos.
- U.S. Census Bureau and OpenStreetMap: finding delivery addresses on the map. The maps on our tracking page and team map load their tiles from OpenStreetMap, which sees your browser's address (IP) like any website.
- Stripe: identity and age checks, and card payments and payouts.
- Square: orders and menus for stores that connect their Square account (the order's items, notes and the customer's first name).
- Resend: sending sign-in emails.
- Checkr: driver background checks.
- DocuSign: signing agreements.
We do not sell your information and do not use it for advertising.
Cookies
Our website uses one cookie to remember that you entered an access code while Chirpy is in testing, and your browser's storage to remember your sign-in, menu selections and language. We don't use advertising or tracking cookies.
How long we keep it
Chat history is kept for a few hours to handle your order. Incoming message records are deleted after 7 days. Our activity log is kept for a year. Order, payment and onboarding records are kept as long as needed for accounting, support, safety and legal reasons.
Your choices
You can ask us what we hold about you, or to correct or delete it, by messaging Chirpy on WhatsApp ("delete my data"). That deletes your chats, profile, saved addresses, photos, linked email and Google sign-in and saved web sessions; past orders are kept for accounting without your name, number, address or notes, and their tracking links stop working. Some records, such as completed orders and payouts, may need to be kept for legal reasons. Stop messaging us and we won't contact you except about an open order.
Fraud prevention: after you delete your data we keep one small record so the deletion can't be used to claim refunds or new-customer offers again: the dates of automatic refunds, how many welcome-offer orders were used, and whether a referral code was used. It's filed under a one-way code made from your number with a secret key, not under your number itself, and holds nothing else about you.
Chirpy Club
If you join Chirpy Club, we keep your membership on your Chirpy profile: its status, renewal date, how much you've saved and, for paid memberships, the Stripe customer and subscription IDs. Stripe processes the payments and keeps your card details; Chirpy never sees your card number. We use this only to run the membership (the $0 Chirpy fee, renewal reminders, cancellations). Si te unes a Chirpy Club guardamos el estado de tu membresía, la fecha de renovación, lo que ahorraste y los identificadores de Stripe; Stripe procesa los pagos y Chirpy nunca ve tu tarjeta.
Changes
We may update this policy. The date above shows the latest version.